Q: Why am I having trouble ordering from within China?
A: If you live in China and you're using a virtual private network (VPN) to access PayPal, there can be problems. To PayPal, it looks like you're on the internet in one country, using a credit card from a second one, and shipping to a third (China)! You can understand why they'd be a bit jumpy about that . . . and it's probably for the best, really.
But that doesn't help you place your order. What does help is to use your credit card address as the delivery address. Simply include the address in China where you'd like it shipped instead in the “notes” section of your PayPal order, and we'll get it shipped to the right place! Alternatively, you can email us to make sure that it gets to the right place.
Q: Do you deliver to the USA / UK / Canada / Netherlands / Australia / Timbuktu / my lovely country?
A: Yes! So long as it's on Earth, we can send it there. Interplanetary delivery is not yet implemented, sadly.
Right now, shipping within China is free. Shipping outside of the country is fairly expensive due to the size of the shipping tubes—we recommend ordering multiple charts at one time to save on the flat fee.
You may also be interested in our
Hanzi WallChart and HSK 123 Vocabulary Wallchart bundle. Not only do we offer a 20% discount on this bundle, but we offer free shipping! Free shipping can take up to 2 months, but almost almost always is much faster than that.
Check out our WORLD DOMINATION PROGRESS map below to see where we've already sent Hanzi WallCharts!
Q: I don't use PayPal. Can I still buy a WallChart?
A: Of course! We use PayPal to process our payments, but
we accept all major credit and debit cards. Just select the option you'd prefer at checkout.
PayPal will prompt you to set up an account – it's totally optional, so don't worry about it.
However, if you're in China and not on a VPN, you will be unable to use PayPal even if you're paying by credit card. Luckily that's easy to fix by setting up an account. Again, just email us if you have any trouble.
Q: How did you pick the characters on the chart?
A: We went with the 1500 most common Chinese characters. With them, you should be able to read and understand 95% of what's going on around you.
The character selection was based off of the research of Chinese academics Jun Da and Chih-Hao Tsai. Their work focuses on the written Chinese in books and magazines. We then slimmed the list further by cutting many less-useful characters (mostly surnames). While they're important, they're not as important as the first 1500; to put it into English terms, the word for “toilet” is much more important than the name “Smith.”
Q: Can I get the list of characters in a different format?
A: We had so many requests for this that we went ahead and put together a Skritter list of the Hanzi WallChart characters to use alongside your chart. Unfortunately we can't link to it here because Skritter is blocked in China (why? No idea) but you're more than welcome to Google it.
The Hanzi WallChart entry should show up right away in Skritter's lists.
Q: What's the HSK? Is that important?
A: HSK stands for Hanyu Shuiping Kaoshi. It's China's only standardized language proficiency test, and you have to score above a certain level to get certain jobs in China.
Q: Do your charts use simplified characters or traditional ones?
A: They're all available in either set of characters, depending on which region's language you're trying to learn. Taiwan generally uses traditional characters while the mainland generally uses simplified characters (yes, we know this is a gross over-simplification, but the details are too complex to go into here).
Q: Is there any overlap between the Hanzi WallChart and the HSK Vocabulary WallChart?
A: Nope. The Hanzi WallChart is composed of characters, while the HSK Vocabulary WallChart is composed of words. For the most part, each word on the chart is composed of 2 to 4 characters.
Additionally, the Hanzi WallChart draws from the 1500 most common written characters, while the HSK Vocabulary WallChart pulls from the HSK test and focuses on the most common spoken vocabulary.
Q: Buying paper WallCharts and paying for shipping is too expensive for me! Can't I just print them off myself?
A: Definitely! This is why we sell high-quality PDFs of all of our WallCharts as well as the hard-copy versions. Most of our competitors don't do this because they're afraid it will cut into paper sales, but hey—we just want to help you learn Chinese.
Do check how much A1 and A0 printing costs in your area, though. A single A0 job could cost more than $20!